Protecting your privacy and handling your personal data responsibly are our top priorities. We act in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws to process your data securely and transparently.
Types of Data Collected
Account Information: Name, date of birth, address, email address, and phone number.
Financial and Transaction Data: Payment information, deposits and withdrawals, transaction history.
Technical Data: IP address, device type, operating system, browser information, and access times.
Gaming and Usage Information: Data about your activity on our platform, such as pages visited, game statistics, and interactions with support.
Communication Data: Contents of emails, chats, and inquiries to customer support.
Purpose and Legal Basis of Processing
We use your personal data for the following purposes:
Setting up, managing, and securing your player account.
Carrying out deposits and withdrawals.
Providing a secure, fair, and personalized gaming experience.
Complying with legal obligations, especially KYC (Know Your Customer) and AML (Anti-Money Laundering).
Analyzing and improving our services and offerings.
Sending personalized bonuses, promotions, and newsletter content, if you have consented.
Data Sharing with Third Parties
We work with carefully selected service providers, including:
Payment providers to process financial transactions.
IT service providers for hosting, maintenance, and security.
Regulatory and supervisory authorities when legally required.
We do not sell your data to third parties.
Storage, Security, and Retention
Your data is stored on secure servers and protected using the latest encryption technologies. We apply strict access controls and security measures to prevent misuse and unauthorized access. Data is only retained for as long as necessary to fulfill the stated purposes or meet legal obligations.
Your Data Protection Rights
You have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data, provided no legal retention requirements exist.
Restrict or object to the processing of your data.
Request data portability in a structured, commonly used format.
If you have questions or wish to exercise your rights, please contact us at:
www.caxino.live
